Digitalize “Know Your Customer” process

Improved customer satisfaction.

Data accuracy, manual errors eliminated, and the data can be re-used.

3 FTE Equivalent savings

Business Challenge

The process is done via Excel and Email. Each person / team has its own way of working and there is no golden data for a customer (in terms of information or document):

• Process high in volume, repetitive, and highly manual.
• Required back-office team to input data for their client, instead the client himself.
• The process was slow and prone to error.

Fortia solution

With 2OS, client designed an application to digitalize KYC process with a tailor-made solution:

• Collect correct client information
• Maintain data and document over time
• Ensure continuous adherence to policy
• Provide transparency and accountability throughout the process.